Help and Support

We are always here to lend a helping hand. For some of the most common questions we receive, we invite you to explore our FAQs below..

Frequently asked Questions (FAQs)

Psych Insights features a suite of evidence-based assessment tools to accurately measure aspects of your mental health such as anxiety, stress, depression, motivation, concentration, sleep quality, and overall well-being.
Psych Insights offers a diverse array of resources to suit various learning styles, including engaging videos, interactive activities, guided audio sessions, effective strategies, evidence-based protocols, and curated book and podcast recommendations.
Recognizing the uniqueness of each mental health journey, Psych Insights distinguishes itself by providing personalized resources tailored to your individual psychological profile and specific needs.
Yes, our assessments are rigorously evidence-based and constitute valid psychological screening tools, crafted to offer dependable insights into your mental health status.
A wealth of resources is freely accessible, fostering your path towards enhanced mental health and personal growth, with select content reserved for Premium Subscription members.
Psych Insights provides a comprehensive suite of stress-relief tools, including guided relaxations, mindfulness meditations, time management techniques, educational articles, daily unwinding strategies, and an extensive range of other proven stress management methods.
Our comprehensive articles and resources offer in-depth knowledge and practical strategies on a wide array of mental health topics, helping you understand and tackle specific concerns.
Absolutely. We specialize in resources and strategies aimed at bolstering resilience, improving your capacity to handle life's challenges and adversities.
Indeed. Beyond supporting mental health challenges, Psych Insights serves as an invaluable tool for personal development, performance enhancement, and self-actualization.
We provide comprehensive resources to aid in understanding and supporting friends and family members facing mental health challenges.
Subscribe to our newsletter for regular updates on new strategies, articles, audio and video content, all tailored to various aspects of mental health and personal development.
To keep up-to-date with our evolving platform, subscribe to our newsletter. This way, you'll receive consistent updates on the latest additions and advancements as Psych Insights continues to grow and develop.
Premium membership grants access to an expanded range of psychological resources and exclusive content updated weekly.
Premium subscribers benefit from an extended array of psychological assessments, facilitating a deeper and more comprehensive personalization process. This tailored approach considers each member's unique psychological profile, personal goals, and specific needs, ensuring a highly individualized experience.
No, premium members can set unlimited goals, addressing multiple facets of their mental health and personal development concurrently.
Premium membership includes unrestricted access to a vast collection of mental health strategies, articles, videos, activities, recordings, and bespoke book/podcast suggestions.
Absolutely. Our premium offerings are designed to support users at any stage of their mental health journey. However, for those facing more serious psychological challenges, we also advise seeking direct support from a mental health professional.
To upgrade, simply visit the ‘Plan’ section on the PsychInsight website or app, where you'll find details about the premium features and pricing options.
Premium subscribers gain early access to new content, community features, and other exclusive benefits.
Yes, you can cancel at any time and retain access to premium features until the end of your current billing cycle.


If you're facing issues with our app, try these quick fixes:

  • Internet Connection: Confirm your device has a stable internet connection.
  • Update the App: Ensure Psych Insights is updated to the latest version in your app store.
  • Clear Cache: Go to your device's settings, select Psych Insights, and clear the cache.
  • Restart Device: Sometimes, a simple restart of your device can resolve the issue.
  • Reinstall App: Uninstall and then reinstall Psych Insights.
  • Contact Support: If problems persist, please contact our support team with details about your device and the issue.
For immediate updates on app performance and fixes, follow our official channels.
This might be an issue as you are attempting to log in with an incorrect email address, an incorrect password, or an incorrect login method. Please review our quick tips below:
Incorrect Email Address Troubleshooting: If you are experiencing a login error your Psychinsights account might simply be associated with an alternative email address. We ask that you attempt to log in once more using an alternative email address that might be associated with your account. Alternatively, your Psychinsights account might be associated with a completely different login method such as a social login method. We ask that you attempt to re-login using a different login method such as Facebook, Spotify, or Apple Sign-in.

Incorrect Password Troubleshooting: If you have forgotten your password, do not worry! Please enter your email address at: to have the password link sent directly to your inbox.

Important Note: The reset password email will only come into your inbox if you enter an email address that is connected to a Psychinsights account. If you do not receive a reset password email within 10 minutes please note that your Psychinsights account is associated with a different email or login method.

If you continue to experience any login issues, please feel free to reach out to us at and we will be happy to further assist you!
The Psychinsights app is currently available on Apple (iPhone, iPad, iPod Touch) and Android (smartphones and tablets) devices. To download the app, search for "Psychinsights" in the Apple App Store or the Google Play Store.
Depending on the courses you are using and have downloaded the storage space on your device might fill up quite quickly. Here are a few tips to clear out some of that storage: 1. Reinstalling the app to clear and free up the storage Psychinsights is using. 2. Review the Psychinsights download manager and see if you can go through your downloaded content and delete the content you have already listened to. 3. Clear the app's cache.

Billing and Subscriptions

Currently, we do not offer the option to pause subscriptions. If you need to discontinue the service for a period, you may consider canceling your subscription and re-subscribing when you're ready to return. We are always here.
Yes, your subscription renews automatically to ensure uninterrupted access to our wholesome services. You'll be billed according to your chosen plan's cycle (monthly, yearly, etc.).

How Do I Purchase Your Subscription?

  • Visit our website or download the Psych Insights app.
  • Create your account and verify your email.
  • Click on the “Unlock Premium Membership” button by the top left corner.
  • Choose the plan duration that best suits your needs.
  • Follow the prompts to complete the payment process.
  • If you encounter any issues or have questions during the process, our support team is available to assist you.
We process our payments through Stripe, which supports a variety of payment methods including major credit/debit cards.
To update your payment information, log into your account, navigate to the 'Billing' section, and follow the prompts to update your payment details via our secure Stripe payment gateway.
We strive to ensure satisfaction with our services. Please contact our support team for any refund inquiries, and we will assist you based on the specific circumstances of your request.
You can cancel your subscription at any time by accessing the 'Subscription' section in your account settings. Follow the prompts to complete the cancellation process.
We occasionally offer promotional discounts with our unique promo codes. Keep an eye on our website and your email for announcements about the promo codes offers.
Your payment security is paramount. We use Stripe, a leading payment processor, which employs advanced encryption and security protocols to protect your payment information.
If a payment fails, you will be notified and given instructions on how to resolve the issue. Your premium service may be temporarily paused until the payment issue is rectified.
Yes, you can change your subscription plan anytime. Simply go to the “Premimum membership” section in your account and select a new plan that suits your needs.
Yes, you will receive a digital receipt via email for every payment you make. You can also access your payment history in your account settings.
We offer a 7-day free trial without the need for a credit card. During the trial, you'll have full access to our features. To continue using our services after the trial, you can choose a subscription plan and enter your payment details.
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